Contact the client to deliver a final warning and to arrange for payment. In addition, here is an OpenOffice document with the sample contract (.zip). Send invoices right away. A great way to incentivize pre-pay is to offer discounts. If they don’t respond within a week, then send a follow-up. These tips can help you deal with a client refusing to pay an invoice. The person responsible for invoices might have been out of town, had an emergency or accidentally deleted the message. Since that time he's been advocating standards, accessibility, and best-practice HTML5 techniques. But while there are certainly positive aspects of being your own boss, you also have to deal with other issues ? Let the client know that payment needs to be made. Report the theft. Email to a Client Who Refuses to Pay. Regardless of how well you manage your business, you may deal with a non-paying client from time … And if the client loses and fails to pay, traditional claims collection measures kick in, such as filing a lien against the property or garnishing wages. Dear Mrs. Gibson, I’m emailing you with concerns about the invoice I sent to your company for my consulting work three months ago. 3. The client came to me through a friend, someone I trusted, but from the get-go, this client was difficult: last minute requests, seemingly impossible changes and a challenging personality. If you have to deal with customers who don’t pay on time all the time, this post will help you. Offer Discounts for Clients Who Pay Early. I sent the invoice immediately after finishing the project, as agreed upon in our contract, but still have not received payment. Should you hire a … How To Deal With Clients Who Refuse To Pay Here’s a sample contract, courtesy of Sample Magazine , that should be used for every client. Should you call a personal cell phone? Approach debtors with these strategies… Immediately after finishing college, I fell into a job that I was not happy with. At the time, I had no idea that it was going to provide me with a valuable skill – one that would help me avoid losing thousands of dollars and also give me the chance to help others protect themselves against monetary losses. The owner should make this call. A downside is that many small claims courts will leave the collecting up to you, even if the court rules in your favor. If the client continues to refuse, communicate that if they do not pay by the conclusion of the call, you will be filing a report with the police. In the uncomfortable situation of having to deal with a client who refuses to pay for services rendered. As most businesses want to avoid time-consuming and costly litigation, such a letter provides an opportunity to settle the matter out of court. In certain industries, you’ll find that you have multiple clients who are consistently tardy with payment. "If a client refuses to pay a deposit, then I immediately know not to work with that client, even if they beg you to later on," said O'Flynn. Should you email? Subject: Unpaid Invoice for Consulting Work. By encouraging pre-payment, you won’t be in the unenviable position of having to ask clients to pay after the fact. A small discount (of 5% or less) may be all it takes to persuade early payment for your services. Craig is a freelance UK web consultant who built his first page for IE2.0 in 1995. Email your clients and remind them that you haven’t received payment. deadbeat clients who refuse to pay. Contact the Client. It may indeed be enough to prompt payment and satisfaction of the outstanding debt where a client has refused to pay an invoice and is in breach of contract. 5 Tips How to Deal with Clients Who Refuse to Pay We’ve all been there.