Able to function well as an independent worker or in coordination with SNF (skilled nursing facility) staff and management. Arranged premium tickets to in-demand shows, sporting events, and concerts. Job Description: New York City Concierge . Answering incoming calls and routing calls to appropriate personnel, recording messages and delivering to appropriate personnel, researching and responding to routine inquiries. Assuring prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as to conducting quality assurance follow-up. Utilized the appropriate computer systems to update, verify & monitor resident/guest request & activities. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. You’ll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that … For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Arranging guided tours and other special activities for residents and/or their guests. 7,599,930 B1; 7,827,125 and 7,836,060. Performing other job-related duties as assigned, including hotel operator, retail customer service, event coordination, and related support services. A highly motivated and skilled professional who graciously resolves challenging client issues. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Developed and maintained resources to ensure that hotel guests receive up-to-date information on a broad variety of activities and events. If you’d like even more ideas on how to fill out a fitting description, check out Monster’s concierge job listings. However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for the guests; taking reservations made through phone and responding to complaints. In order to ensure your professional resume will support your goals, use this receptionist job description to inform what you should highlight on your resume. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. A resume that shows your career progression as well as personal growth can make you a better candidate for the concierge role you want. Liaisoned between conference room concierge and physical security team once guests and clients have completed the check-in process. The free concierge cover letter sample shows jobseekers how to craft industry-specific letters. If you want a concierge job, the following skills will highlight your guest service experience. Writing a great Concierge cover letter is an important step in your job search journey. Also, convey the value they would benefit if you are granted the job. Provides pre-arrival support for guests arriving on packages. Excellent customer service skills. Recommended top dining and entertainment options for guests in the area. Conducted orientation sessions and organized on-the-job training for new hires. Below is a general job description: A concierge is normally a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. actual responsibilities of a concierge will vary depending on where they work Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. Made dining reservations at the most coveted restaurants. What Is the Job Description of a Concierge? Preference is given to those having extensive experience working in higher-end hotels. Communicated all learning and performance objectives, schedules and training assessments to upper management. Utilizes all relevant information to effectively influence member engagement. Adhered to established policies, procedures and compliance for satisfactory audit rating Concierge Resume Examples & Samples Posses knowledge of the area in order to provide customers and employees with information and directions Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment Ability to work a flexible work schedule … Everything that goes into creating a perfect resume can take hours, days, even weeks. Objective : Multilingual/multicultural Junior Concierge, result oriented, and excellent in guest services. Demonstrated a professional attitude in all interactions with guests, hotel staff and vendors, both on the telephone and during face-to-face transactions. Works collaboratively with any resort associates and resources. Accommodated residents/guest by scheduling transportation needs & provided information on places of interest. Concierge Resume Writing Tips and Example To find a job as a concierge, you will need to write a good resume to show to prospective employers to be able to beat the competition that exists in the job market for the position. The goal is to contribute to an o… Trustworthy, discrete, loyal and ethical. Answering questions and assisting residents with reasonable requests, and follow-up as necessary. Providing residents with information and advising about locations and services outside of the building complex. Referring guests to appropriate departments to resolve complaints or provide suggestions. Promoting the assigned property's outlets and amenities by educating guests on outlets such as retail, pools, and casino. Maintaining complete knowledge of all property features/services, hours of operations, residential lists, and must be familiar with names and unit locations. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. Description : Welcoming and assisting guests and visitors on a daily basis. [Intro paragraph] Job postings that garner the most attention often take the next 2-3 sentences to introduce their business to prospective hires. Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. Hard-working, outstanding telephone, scheduling, and documentation skills. The objective section is your first contact with the employer, so make the most of it! You can also list any benefits that set your company apart, like commissions, meal or lodging discounts, or paid time off. Meeting, greeting and directing residents, verifying & recording guest/contractors' information, with instructions on entering the building. They are also required to report to managers and fulfill special requests. Serving as the first point of contact for incoming visitors distributing mail - incoming & outgoing, distributing incoming packages accordingly, printing ID badges for employees, filing correspondence special projects as needed such as helping with events, making schedules and charts for various departments, constructing manuals and admission packets for nursing, admissions departments, and administrative staff. Performed office duties on a temporary basis when needed. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. Your job of getting the job starts right here. Arranged events, excursions, transportation, etc. Let them know how and where to submit an application, resume, and supporting documents, or simply tell them to click the “apply” button at the top of the description. They must uphold company culture at all times while making guests feel welcomed and valued. Education, Experience, and Licensing Requirements: [Call to Action] Now that prospective concierges are familiar with your resort and the job requirements, you need a powerful call to action to turn them into applicants. A Concierge assists customers in various establishments such as apartments, hotels, and office buildings. In addition, knowledge of reservation software is also needed. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. Managing safety and security of the 27-floor building and neighboring five-star restaurants. A Concierge helps customers in a hospitality setting. Ensuring the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Scheduling doctor and transportation appointments for patients and guests. Finding the inspiration to write an awesome resume can be tough. The content of the resume should be changed for each vacancy, to meet its employment characteristics and requirements. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. Concierge. If you don’t have the right skills listed, the chance for you to land that job will grow very thin. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Referred unresolved customer grievances to designated departments for further investigation. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Concierge /Administrative assistant for independent retirement living. Strong organizational skills and attention to detail. Concierge Job Description Sample | Employers prefer those possessing these skills – multilingual skills, excellent communication skills, ability to multitask, aptitude in resolving issues, a polite and confident nature; and lots of patience. V: 2018.13.0.23-315-, Automotive service writer / advisor job description sample, Retail merchandiser job description sample, Marketing and Sales Manager Job Description Sample, U.S. Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. View All Security And Risk Management Resumes. This post shows you how to write the resume yourself; it shows the different sections, including… Read More » Supports operations partners and vendors delivering communication to managers and guests on a daily basis. Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Patents No. Assisting with contractors to assure they are adhering to the construction rules. Welcoming and assisting guests and visitors on a daily basis. Communicating efficiently and effectively with management, co-workers and the general public. Dependable with a strong work ethic and high level of performance. Strong verbal and written communication skills, True desire to satisfy the needs of others in a fast-paced environment, Ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy, Ability to suggest a wide variety of local and statewide attractions for guest entertainment, BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred, 3 to 5 years of sales experience preferred, Familiarity with location, neighborhood, and local attractions, including restaurants, bars, and nightlife, Working knowledge of office software, point-of-sale, and phone systems. Relaying calls to proper departments and performing a variety of related clerical duties. Posted: (2 days ago) This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. [Work Hours & Benefits] This is where you may want to take a moment in your concierge job description to highlight your company’s working hours and benefits. The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Perform variety of clerical Duties and other duties pertinent to establishment. Received callers at establishment determine nature of business and directed callers to destination. Greeting all visitor and employees and perform general office duties for the executive departments such as word-processing, copying, scanning, faxing, report generation, and filing. Hotel Concierge Resume Examples. By reviewing job description examples, you'll be able to identify what technical and soft skills , credentials and … Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Managing administration request from residents assigning/activation of key fob entry and parking. Contacting emergency services in the event of a fire or other incident requiring fire, medical, or police attention. Assisted guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc. Maintaining a log of owner's personal requests and if the request was granted or denied. A concierge provides guests with information about locations and services outside of the hotel. Objective : Highly experienced, motivated, and reliable Concierge Attendant with a stellar work ethic and guest satisfaction record. Creating ID badges, greeting clients and employees, logging packages, scheduling conference rooms meetings, and providing additional coverage. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Contacting housekeeping and maintenance departments when a problem is reported. Knowing the guests by name and keeping an eagle's eye on the visitors visiting the facility. Acts as the site liaison for the services and sales center. Acted as the point of reference for guests who need assistance or information and attend to their wishes and requirements. Arranged for the replacement … How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Responded to complaints and found the appropriate solution. Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Patents No. Accurately entering reservations into required computer systems according to policy. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. Your job description is the first touchpoint between your company and your new hire. When applying for this type of position, yourobjective statement should briefly but clearly highlight your career skills. Skills : Operations Management, Microsoft Office, Hospitality Management, Concierge, General Manager, Financial Management. Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports. Approaching all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner. Summary : Result oriented and innovative VIP Concierge Specialist with a multi-faceted background providing services to a varied client base at both corporate and regional levels. Concierge Job Summary. Answered the department telephone calls within 2 rings, using correct salutations and telephone etiquette. Crafting a Concierge Security Guard resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Concierge Service Picked up and delivered items, and ran errands for guests/management. Receiving and processing incoming/outgoing mail and packages notify resident via telephone or building link for package pick up or delivery. Committed to excellence in hard work and dedication. Answering queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions. Concierge Resume Objective. Identifying, investigating, or resolving security breaches and answering alarms and investigate disturbances. Highly proficient and self-motivated with specialized knowledge in communication, sales, customer service, and team leadership. Assisting approximately 500 guests weekly with all of their needs including shows, tours, hotel stay packages, dinner and spa reservations. Understood guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Healthcare Advocate Concierge, 09/2019 to 02/2020 HSCS- Blue Cross Blue Shield – Tulsa, Oklahoma. Supervise and motivates staff to increase productivity. Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. This is your chance to set your hotel or resort apart from competing listings and sell yourself to job seekers by highlighting the unique company culture, working environment, and anything else you bring to the table for incoming concierges. Became familiar with guest names and acknowledges them with their name. Developed departmental systems and procedures that better aligned the workflow process. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Responding to inquiries of homeowners, vendors, and property management personnel regarding services and building issues. Maintains inventory and stock of supplies, brochures, and collateral for concierge desks. Or maybe you're having a hard time deciding what job experiences to include. Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. They may book services for guests, such as transportation and activities. Coordinating guest itineraries, prior to the guest's arrival, for requests received via phone, fax, and email. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Health Concierge Aetna US Healthcare - Blue Bell, PA. Educates and assists customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company (i.e., assistance with Aetna Navigator,Consultation Opportunities ­ Etc.) A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. Provided information about local features such as shopping, dining, nightlife, and recreational destinations. Cover Letter Sample. Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Your job description is the first touchpoint between your company and your new hire. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. You may want to tailor it to fit a specific job description. Resume implies a brief summary of work experience, duties from previous posts, and skills. Job Descriptions for Concierge - Security Guards Companies. Inspecting all common areas, stairwells, parking garage, and grounds daily for safety hazards that pose potential liability and efficiently reporting needed repairs to the property manager. Accurately completed all guest requests and inquiries in a prompt and courteous manner. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. A concierge provides a variety of services to guests. Creating a luxury environment, exceeding expectations in genuine hospitality service. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. All of that work for an employer to take a glance. Responding to all incoming/outgoing telephone calls via switchboard provide monitoring as necessary for billing of guestrooms outgoing calls performed guestroom administration including registration, cashier, and key check-in/check-out. Answering the telephone, providing information, forwarding calls and taking messages when necessary. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Determined the charges for services requested, collected deposits or payments, or arranged for billing. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.